At first, Aditya Prabhakara demonstrates how success in chatbot implementation can come in various forms and can mean different to different businesses. Aditya has looked at Chatbot from two different perspectives, business strategy and technical implementation. Under each of these perspectives,he lists those key points which are critical to the success of chatbots.

There are nine key points under business strategy and six under technical implementation that he identifies as critical factors for a successful chatbot implementation.